I was always kept up to date with what was going on, what I needed to do and provide. It was a great experience with a great outcome.
Client W came to us after hearing about us through word of mouth, to try and become an Australian citizen. He had tried to get his citizenship himself, but without any luck. Every time he tried he hit a dead-end. Working with us, he achieved his dream.
Client W loves Australia. He came here because he loves the country and the people. And he wanted a better future for himself – one in which he was a citizen of this amazing place. He was a referral to us by someone else who’d had a good experience. But a referral alone isn’t enough to make you work with someone.
In the earliest consultations with us, Client W found that our professionalism, knowledge and friendliness gave him a good feeling about his application. It was as a direct result that he went into the project with us, with a full positive attitude.
‘The best thing about the experience was knowing I had very knowledgeable, professional people helping me,’ he said.
Where does this knowledge come from? It turns out it’s in the communication he got from us. We worked closely with Client W during the process, and this was something that he did not expect.
‘I was kept in the loop – and whenever I needed to know anything I could ring. The professional, friendly staff would explain anything to me.’
As Client W said:
‘I’d been trying to go for citizenship myself and always came to a dead end. Then I approached Richard Timpson immigration, nothing was a problem. Very friendly staff, and so knowledgeable about immigration, citizenship, It made me feel at ease, while they did all the work. I was always kept up to date with what was going on, what I needed to do and provide for them. It was a great experience with a great outcome. Thank you so much for your attention to detail and such professional means.’